Shipping policy

DELIVERY INFORMATION & CHARGES

We provide a delivery service to the majority of UK mainland addresses.

You can use any of the following services for our party goods, fancy dress and gifts.

For our Balloon in a Box delivery - whether your order the day before or 3 months in advance, our balloons are prepared the day before your chosen delivery date.

The Balloon in a Box service is only available using our next day option – all other products are also available via standard royal mail.

STANDARD ROYAL MAIL 1^ST CLASS SIGNED FOR £4.99

NEXT DAY – SELECTED DAY DELIVERY between 8am – 5.30pm

© Specify ‘Leave Safe’ instructions at time of purchase – If recipient is out and you have requested to leave in a safe place or with a neighbour these instructions will be followed where possible. Please note that in the rare circumstances that there are no safe places or neighbours are not answering the box may be returned to the depot and a card left informing recipient.

Monday - Friday

(Order must be placed by 11:30 Friday to receive the following monday – after 12 noon and the delivery will arrive on Tuesday)

8am-5.30pm £ 5.99

8am – 2pm £ 8.99

Saturday

8am – 5.30pm £ 9.99

8am – 2 pm £12.99

Sunday

No service available – please select Friday or Saturday - (Balloons will last!)

Delivery Recommendations:

Due to the current circumstances, couriers are experiencing incredibly high volumes of parcel deliveries and cannot 100% guarantee nominated delivery, therefore we recommend you select 1-2 days prior to your celebrations for delivery to allow for delays.

Covid Safe Deliveries:

No signature is required for your deliveries – please leave special instructions for our drivers should you be out –eg leave with neighbour or in your safe place.

Tracking Your Delivery:

APC couriers will send you an estimated time of arrival for your delivery.

You will be able to follow your parcel from 5pm on the day prior to your delivery date.

Please provide an email address and mobile phone number at time of purchase to receive confirmation of shipment and an estimated time of arrival of your parcel.

* Follow this link to track your parcel www.apc-overnight.com/receiving-a-parcel/tracking.

* If you have missed your delivery, please follow the link to connect you with your parcel www.apccalled.co.uk

Delivery Service Upgrades

Should the weight of any UK Recorded Signed or UK Special Delivery consignment be in excess of 1kg in weight, we reserve the right to upgrade shipment of your order and ask for additional monies to cover increased postage costs where applicable.

Refused Deliveries Return to Sender

Subsequent to a second or third delivery attempt by our couriers, your parcel will be returned to us as "Return To Sender". Should you refuse a delivery without our written consent, this would be returned to us. Such returns will mean we incur an additional carriage cost for the parcel reach us. To this end, we reserve the right to apply a £12.50 return carriage and administration fee.

Places We Are Unable To Ship:

Jersey, Guernsey, Ireland or the Scottish Highlands

We are able to deliver to some of Scotland, however there may be a surcharge dependent on the delivery postcode – please contact us to check if your postcodes options.

Strike Action

In the case of a strike by Royal Mail or courier we will use alternative couriers to make deliveries. Please note that timed deliveries do not apply and deliveries will take place before the end of the working day

Late Deliveries

CLICK & COLLECT – FREE OF CHARGE

From our shop in Regent Street, Cheltenham, Gloucestershire (GL50 1HA) within our normal shop opening hours. These are Monday to Saturday, 09.00am to 5.30pm.

Please note that our hours may differ due to Covid restrictions – check our site at time of ordering to ensure you are aware of any changes to these.

'Click & Collect' orders are processed as a priority and are available for collection dependent on stock levels.

Please allow 2-4 days for collection date, you will be notified when ready for pick up.

If you need something earlier than this, please contact us on 01242 254480 to discuss in person.

Please consider the size of your order and the size of your vehicle before collection. You will need to ensure that your vehicle is clean & clear of any sharp edges - we recommend putting the back down in your vehicle for extra space. Please ensure your driving view is not obscured by your collection – we recommend tying your balloon bags down to contain them whilst in transit for your safety.

The Ultimate Party Shop Ltd are not responsible for your products or their transit once they have left our store.

STOCK RESTRICTIONS AND CHANGES

Whilst we will endeavour to use the products exactly as advertised for your order, occasionally there may be cases where we need to make small amendments to your chosen products. Should this be the case we will provide as similar as possible and only make changes if we feel happy that the overall feel and look of the product being sent to you matches the theme or style of what you ordered. If we cannot do this we will contact you with alternatives.

DATA PROTECTION

Due to data protection we are only able to discuss orders with the billable customer. We are not able to say who the item has come from, resend, refund or discuss the order with the recipient if they are not also the billable customer.

Please see our privacy policy for information on how we use your data.